Support
Vertical Way · Last updated 06 August 2026
Write to contato@verticalmobi.com. We answer in English and in Portuguese.
To speed things up, tell us the device model, the iOS version and the app version, which is under More · About.
Frequently asked
Does the app work without internet?
It does. You log with no signal, and syncing happens on its own when the connection comes back.
Do I need an account?
Yes. The account is what makes your records show up on another device and survive you changing phones. You can sign in with an email address and a password, with Google or with Apple.
How do I back up my records?
Your records sync to our infrastructure as soon as you sign in, so changing phones loses nothing: install the app on the new device and sign in to the same account.
If you want a copy of your own, export the timeline as CSV under Reports. It is free and costs nothing.
My average consumption shows zero. Why?
Consumption is only worked out once there are two fill-ups with odometer readings and the tank was filled. If you logged a partial fill-up, or a fill-up is missing in between, tick the matching option on the record so the calculation adjusts instead of zeroing out.
I logged a free fill-up, at zero cost. Does that ruin the average?
No. A fill-up with no cost still counts its litres towards consumption, and stays out of the cost per kilometre.
Can I use it for more than one vehicle?
Yes, up to five vehicles on the same installation. There is an active vehicle, so a record never lands on the wrong car.
How do I delete everything?
Deleting a record from the list deletes the data. To delete all of it at once, use More › My account › Delete account: it asks you to type DELETE to confirm, then permanently removes the account and every record on it, on the device and in our infrastructure.
Uninstalling the app does not delete the account: the data comes back when you sign in again.
Is there an Android version?
We do not publish on Google Play yet. The app is built in Flutter and runs on both platforms, so publishing is only a matter of scheduling.